We are seeking a dedicated, empathetic, and detail-oriented Online Customer Care Centre Advisor to join our support team on an afternoon and weekend schedule. In this remote role, you will assist customers with inquiries, resolve support tickets efficiently, and deliver exceptional client service across digital communication channels during peak operational hours.
Job Overview
Job type: Part-time / Weekend / Remote
Work setting: Work from home
Location: Remote (UK / Worldwide)
Salary: Competitive / Based on experience
Responsibilities
Client Support: Respond to customer inquiries via email, live chat, and messaging platforms during afternoon and weekend shifts with speed, clarity, and professionalism.
Issue Resolution: Troubleshoot customer problems, investigate service or product questions, and provide effective solutions while adhering to company policies.
Support Documentation: Maintain clear records of customer interactions, update support ticketing systems, and log feedback to help improve service workflows.
Requirements
Qualifications: Relevant background in communications, customer service, business administration, or a related field.
Experience: Previous professional experience working in a customer support role, call center, client success, or service-oriented environment.
Skills: Excellent communication and active listening skills, strong problem-solving abilities, high patience, flexibility for afternoon and weekend hours, and proficiency with digital helpdesk and CRM tools.