Apply to Apply Mortgage Customer Service Representative II (Remote Job)

Mortgage Customer Service Representative II

Location: Albuquerque, New Mexico (Hybrid)

Employment Type: Full-Time

Minimum Experience: Mid-level

Compensation: $27.96

TDEC, a nationally recognized Business Processing Outsourcing (BPO) Organization, seeks a Mortgage Customer Service Representative to support an agency in Albuquerque, NM.

Summary:

The position entails providing customer service and assistance to consumers and the lending industry.

Duties & Responsibilities:

• Answer questions on policy issues, general requests, and assistance with online processing system
• Respond to inbound calls, emails and voice mails and will document each contact in a database and perform return calls as required
• Some weekend and/or overtime work may be required on occasion

Qualifications/Experience:

• Minimum three to five years of residential mortgage finance experience (loan origination experience strongly preferred)
• Candidate must be bilingual in English and Spanish
• Two to four years of college, or equivalent work experience
• Two years of customer service or contact center experience
• Knowledge of FHA home mortgage programs and mortgage finance terminology
• Strong interpersonal skills and customer service skills
• Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools
• Effective written and verbal communication skills
• Ability to analyze and solve problems
• Ability to manage time effectively
• Applicants selected will be subject to a security background and credit investigation and drug screening and must meet eligibility and suitability requirements
• Candidates must be must be authorized to work in the U.S.

Apply Here

Mortgage Customer Service Representative II

Location: Indianapolis, Indiana (Hybrid)

Employment Type: Full-Time

Minimum Experience: Mid-level

Compensation: $25.96

TDEC, a nationally recognized Business Processing Outsourcing (BPO) Organization, seeks a Mortgage Customer Service Representative to support an agency in Indianapolis, IN.

Summary:

The position entails providing customer service and assistance to consumers and the lending industry.

Duties & Responsibilities:

• Answer questions on policy issues, general requests, and assistance with online processing system
• Respond to inbound calls, emails and voice mails and will document each contact in a database and perform return calls as required
• Some weekend and/or overtime work may be required on occasion

Qualifications/Experience:

• Minimum three to five years of residential mortgage finance experience (loan origination experience strongly preferred)
• Candidate must be bilingual in English and Spanish
• Two to four years of college, or equivalent work experience
• Two years of customer service or contact center experience
• Knowledge of FHA home mortgage programs and mortgage finance terminology
• Strong interpersonal skills and customer service skills
• Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools
• Effective written and verbal communication skills
• Ability to analyze and solve problems
• Ability to manage time effectively
• Applicants selected will be subject to a security background, credit investigation, drug screening and must meet eligibility/suitability requirements
• Candidates must be must be authorized to work in the U.S.

Apply Here

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