We are seeking a strategic, customer-focused, and results-driven Online Customer Support Manager to lead our support operations and elevate our client service standards. In this remote role, you will oversee support teams, optimize ticketing workflows, resolve complex customer issues, and implement proactive strategies to ensure exceptional client satisfaction and retention.
Job Overview
Job type: Full-time / Remote
Work setting: Work from home
Location: Remote
Salary: $30 – $38/per hour
Responsibilities
Team Leadership: Manage, mentor, and coach customer support representatives to maintain high service standards and performance metrics.
Operations Management: Oversee support ticket queues, streamline communication workflows, and implement best practices for client issue resolution.
Customer Strategy: Analyze feedback data, track satisfaction KPIs, and develop initiatives to improve overall customer experience and brand loyalty.
Requirements
Qualifications: Relevant degree in Business Administration, Communications, Management, or a related field.
Experience: Proven professional experience working as a customer support manager, team lead, or senior support specialist in a digital or corporate environment.
Skills: Exceptional leadership and communication skills, strong problem-solving abilities, familiarity with helpdesk and CRM software, and a customer-first mindset.